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support retentionintermediateReddit r/SaaS support threads + Indie Hackers solo founder discussionsMAX

Answering the same customer questions all day burns out solo founders

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Problem Breakdown

Every SaaS founder becomes their own support desk, and 70% of tickets are the same ten questions: how do I X, does it work with Y, why did Z happen. Each answer takes five minutes; forty tickets take the entire day that was supposed to go into building.

Worse, the founder is the bottleneck: support quality collapses w…

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